Get in Touch With Us
Got a question about something you read on this site, spotted an error, or want to flag a concern about one of the casinos we cover? This page explains how to get in touch and what you can expect once you do.
How to reach the team
The best way to contact us is by email at [email protected]. We read every message that comes in and try to respond within two working days. If your enquiry is urgent — for example, a dispute with a casino that's ongoing right now — say so in your subject line and we'll prioritise it where we can.
A short summary of what your message is about helps us route it to the right person faster. If you're writing about a specific casino, page or offer, please mention which one so we can check the details before we reply.
What people usually contact us about
- Questions about how a bonus works — wagering requirements, game contribution rules, maximum bonus bets or expiry dates can be confusing, and we're happy to help you make sense of the terms attached to any welcome offer, free spins package or cashback deal.
- Payments and withdrawals — if you're unsure whether a payment method works for GBP accounts, how currency conversion might apply, or what to expect from KYC checks and withdrawal processing times, let us know and we'll point you to what's confirmed.
- Corrections — casino offers, licensing details and terms change without much notice. If something on the site looks out of date, we want to know so we can review and update it.
- Content suggestions — if there's a topic around casinos not on GamStop, sports betting, or game types you'd like us to cover in more depth, we take reader suggestions seriously.
- Safer gambling concerns — if you or someone you know is struggling with gambling, please mention this in your message. We can point you towards independent support such as GamCare and explain how GAMSTOP, deposit limits and self-exclusion tools work, though we cannot offer personal advice or act as a support service ourselves.
What we can't help with
We're a research and comparison publisher, not a casino operator, so there are limits to what we can do:
- We cannot process withdrawals, resolve account issues or access your casino account on your behalf — those requests go directly to the operator's own customer support.
- We cannot guarantee the outcome of a complaint about a casino, since licensing and dispute resolution sit with the regulator or ombudsman relevant to that operator, not with us.
- We cannot offer financial or legal advice, or tell you whether a particular site is right for your circumstances.
If your issue is with a specific casino's complaints procedure, your first step should always be that casino's own support team, followed by any independent dispute resolution service named in its terms.
What happens once you've written to us
A real person reads every message — there's no automated reply standing in for an actual response. We aim to get back to you within two working days, though this can take a little longer during busy periods. If we need more detail to answer properly, we'll ask before we close off your enquiry.
Where a message points to something factually wrong on the site — an outdated offer, an incorrect licensing claim, or a payment method that no longer applies to GBP customers — we treat that as a priority and update the relevant page once we've verified it.
Before you write in, you might find your answer already
Many of the questions we receive about welcome bonuses, wagering requirements, payment options and eligibility are already covered in detail on our guide to trusted non GamStop casinos in the UK. It's worth a look before you contact us, particularly if your question is about how a specific type of offer or payment method typically works rather than about our site itself.
A note on our approach
We aim to keep our reviews and guides accurate, balanced and genuinely useful to UK readers researching casinos not on GamStop. Reader feedback is part of how we keep that standard up — if something we've published has misled you, understated a risk, or simply needs a second look, we'd rather hear about it than not.
Thanks for taking the time to read this far. We look forward to your message.